Refund and Returns Policy
Last updated: 5 September 2026
Our 30-day guarantee
If you are not happy with your order, you have 30 days from the day it is delivered to request a return. This is longer than the law requires and sits on top of your statutory rights below.
Your legal right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you may cancel your order within 14 days of receiving the goods, without giving any reason, and return them within 14 days of telling us. Nothing in this policy removes that right.
How to start a return
Email contact@zuvera.store with your order number and the reason for the return. We will reply with instructions and the correct return address.
Please do not post anything back before contacting us. Items sent to the wrong address without a return reference can go missing, and we cannot refund what we do not receive.
Condition of returned items
Items should come back unused and, where possible, in their original packaging. You may inspect and try an item as you would in a shop. If its value has been reduced by handling that goes beyond that, we may deduct a proportionate amount from your refund.
Who pays for return postage
- You changed your mind: you pay the return postage. We strongly recommend a tracked service, as the parcel remains your responsibility until it reaches us.
- The item is faulty, damaged or not what you ordered: we pay. We will either send you a prepaid label or refund your postage costs.
Free gifts included with your order
Some kits include free gifts. If you return the kit that unlocked a gift, the gift must be returned with it. If you keep the gift, its normal retail value will be deducted from your refund.
Refunds
Once your return arrives and is checked, we refund within 14 days to your original payment method. We will refund sooner if you send us proof of postage.
On a full-order return we also refund the standard delivery charge you paid. Where you chose a faster or upgraded delivery option, we refund the cost of our standard service only.
Faulty goods
Under the Consumer Rights Act 2015, goods must be as described, of satisfactory quality and fit for purpose. If they are not, you have 30 days to reject them for a full refund. After 30 days you are entitled to a repair or replacement.
Cancelling before dispatch
If your order has not been dispatched yet, email us and we will cancel it and refund you in full, with no need to return anything.
Exceptions
We cannot accept returns of items sealed for hygiene reasons where that seal has been broken after delivery, unless the item is faulty.
Contact
contact@zuvera.store — we reply within 1 business day.