Contact Us

We are a dedicated, independent store. Get in touch with us and a real person will answer your query—not an automated bot.

How to Reach Us

• Email: support@zuvera.store

• Customer Support Hours: Monday to Friday, 9:00 am – 6:00 pm GMT (excluding bank holidays).

• We aim to reply to all emails within 24 to 48 business hours, and almost always on the very same business day. If you reach out over the weekend, we will get back to you first thing on Monday.

What We Can Help You With

• Order Tracking & Updates: Please provide your full name and order number (e.g., #ZU1001) so we can locate your parcel quickly.

• Returns & Guarantees: You are protected by our 30-day money-back guarantee. Please review our Refund Policy for simple return instructions.

• Usage & Pet Care Advice: If your pet suffers from severe skin conditions or specific veterinary issues, please consult your vet before grooming. The ZenTrim™ is designed for domestic grooming and maintenance, not as a medical device.

• Address Changes or Order Cancellations: Contact us as soon as possible. Once an order has been dispatched from the fulfillment hub, shipping details can no longer be modified.

Payment Security & Phishing Warning All transactions on Zuvera are processed securely through our encrypted online checkout (Visa, Mastercard, Apple Pay, Google Pay).

We will never reach out to ask for your card details, banking PINs, or SMS one-time codes via email, WhatsApp, phone, or any other channel. If you ever receive a suspicious message claiming to be from Zuvera asking for payment credentials, do not reply and report it to us immediately at support@zuvera.store.

Data Protection (UK GDPR) To exercise your legal data rights (access, rectification, erasure, restriction, or data portability), please contact support@zuvera.store detailing your request. Full information can be found in our Privacy Policy.

Last updated: September 2026.